Online Store Terms & Conditions
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We would like to acknowledge and thank you for your order.
You will only ever pay one delivery charge per order processed.
The Delivery Address cannot be changed after an order is dispatched, however, should the package still be in our possession, we will endeavour to make any required amendments.
A signature will be required on occasion for certain shipments, before signing for a package please inspect for any damages. Once signed for you accept full liability and we cannot be held responsible for any missing goods.
In the unusual event that something that has been ordered is out of stock or oversold, we will part–ship and give you the option of a refund / exchange on the outstanding item/items.
If you should have any problems, please don’t hesitate to contact us.
Collection at School
When you arrive please be sure to bring a copy of your order confirmation, the payment card and identification for security purposes. If the payment cardholder is not collecting in person, the person collecting on their behalf must present a printout or e-mail of the order confirmation, as well as their own photo identification (passport or photo driving license only) for security purposes.
Promotions and Sales
Order returns are accepted regardless of promotion or sale, here the 14 day return period applies.
When a promotion or sale period ends it is final. We reserve the right to end a promotion or sale at any time.
During sale or promotion periods we aim to work to standard delivery guidelines, however, please allow for a small delay during very busy times.
Your Right Of Cancellation
When you are buying goods online, you are entering a legally binding contract. The UK law is the applicable law and our guarantee valid within the UK.
If you change your mind about your purchase, you have 14 days to examine the goods and exert your right to cancel your order or part of your order.
If you have had an item tailored, then these goods cannot be refunded on return.
You must choose the option of a refund, replacement or exchange. You must ensure that reasonable care is taken of any goods and you return them to us by post.
The cut off date for return is 14 days for a refund or exchange, after 14 days in the remainder of your guarantee period we shall only offer an alternative if the goods were misdescribed; offer to repair fault, or in certain circumstances an exchange if the goods are faulty. If this is not available, only then will we issue a refund. This repair and exchange guarantee excludes faults caused by neglect, misuse, accident or normal wear and tear, and failure to follow instructions of care.
This does not affect your statutory rights.
All credit / debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment, then we will notify you by email and we will not dispatch the order. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by contacting the school.
We reserve the right to refuse any order.
If there are any issues with your order we shall contact you via the contact information you have provided.
Returned goods must be unworn and in perfect condition, with all labels attached and in the original packaging. You have the right to return your order up to 14 days from delivery date. Please do not taint clothing with aftershave, deodorant or makeup when trying on as we may refuse to issue a refund if we deem the condition unsellable.
Please return your item to:
High School of Dundee
Goods may be returned to the school, however refunds will not be made by the school under any circumstances, instead refunds will be processed online by the Office of Development in accordance with our usual refund practices.
When returning items by post, please ensure the goods are securely and safely packaged so that the goods are not damaged in transit. To make it easy we will provide you with a return address sticker for items to be returned and ask you to please voice your reason for goods returned by completing the ‘Reason for Return’ section, so we can improve our service to you.
If you choose to exchange an item, we shall pay for the new exchange item to be delivered.
We ask that customers outwith the EU mark any returned packages with "returning to country of origin" to prevent any delays at the relevant customs authorities.
Your item will be refunded within at least two weeks of receiving your goods and within 30 days of receiving a written notice of cancellation.
If the item you received is faulty, please contact the school quoting your order number, your name and address, details of the product and the fault. We will respond to you as soon as possible to acknowledge your issue and from there will request that you send us a few photographs of the fault. The photographs will be sent across to our representatives from the appropriate brand to determine the course of action.
Please note that we may not be required to provide a refund if you continue to use the goods after discovering the fault.
This does not affect your statutory rights.
Customs, Duties and Taxes
If you have any further queries please use our “Contact Us” form ensuring you state your Name, Email Address and Order Number.
Depending on the value of your order, your parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the recipient to cover these costs. Unfortunately, these charges are out of our control and tend to vary from country to country so we’re unable to predict what your particular charges may be.
For more accurate and current information, we suggest contacting your local customs office who will be able to explain a breakdown of your duties.
Customers must take full liability for parcels returned to us due to unpaid customs charges and should expect to have postal charges, return shipment costs, customs charges and handling deducted from any refund due.